Privacy Policy
At Auraqo (accessible via https://auraqo.in), we are deeply committed to protecting the privacy and personal data of our esteemed patrons. This Privacy Policy details how we collect, use, protect, and manage your personal information when you browse our collections, create an account, or purchase our traditional Rajasthani Meenakari, Kundan, or contemporary Anti-Tarnish jewelry.
1. Who We Are
Our website address is: https://auraqo.in. We operate as a premium online jewelry boutique, prioritizing absolute data transparency and maximum transaction security for every user.
2. Information We Collect & Why We Collect It
To provide a seamless luxury shopping experience, we collect relevant data during different customer touchpoints:
Account Registration & Checkout Details: When you create an account or buy jewelry from our store, we collect your Name, Billing Address, Shipping Address, Email Address, and Phone Number. This information is strictly used to fulfill your orders, generate invoices, send tracking details, and provide dedicated customer support.
Secure Payment Processing: Your financial security is our highest priority. All online transactions are processed through encrypted, secure, and integrated payment gateways. Auraqo does not store or see your credit/debit card numbers, UPI pins, or bank login details.
Media & Image Uploads: If you correspond with our customer support or upload images to our platform (e.g., sharing screenshots of a piece or uploading unboxing videos for verification), please ensure they do not contain embedded location data (EXIF GPS).
3. How We Use Cookies
We utilize cookies to enhance your browsing experience, remember your preferences, and maintain your shopping cart items.
Shopping Cart & Login Convenience: If you visit our login page, a temporary cookie is set to verify if your browser accepts cookies. This contains no personal data and is discarded when you close your browser.
Persistent Login: When you log in to view your orders or manage your profile, we set up several cookies to save your login information and screen choices. Login cookies last for two days, and screen configuration cookies last for a year. If you select “Remember Me”, your login session will persist safely for two weeks. Logging out will clear these session cookies instantly.
Comments & Community: If you choose to leave feedback or review a product on our site, you may opt-in to saving your name and email in cookies for your convenience, so you don’t have to re-fill them next time. These last for one year.
4. Who We Share Your Data With
We completely respect your privacy and never sell, trade, or rent your personal information to third parties. Your data is shared exclusively with essential, trusted service partners required to complete your shopping cycle:
Logistics & Courier Partners: To securely deliver your jewelry orders safely to your doorstep across India.
Payment Gateways: To safely authorize and secure your online transactions.
Account Security: If you request a password reset, your current IP address will be included automatically in the secure reset email.
5. Data Retention: How Long We Keep Your Data
Customer Accounts: For users who register an account on Auraqo, we securely store the personal information provided in their user profile indefinitely or until deletion. All users can view, edit, or delete their personal data at any any time (except their unique username). Our website administrators can also view and update this information to assist with order management.
Reviews & Product Feedback: If you leave a product review, the comment and its metadata are retained indefinitely so we can recognize and showcase your beautiful feedback automatically.
6. What Rights You Have Over Your Data
If you have an established account on this site or have interacted with our platform, you hold complete control over your data:
You can request to receive an exported file of the personal data we hold about you, including any details you have provided to us.
You can request that we completely erase any personal data we hold about you.
Please note: This does not include any data we are strictly obliged to retain for administrative, corporate taxation, shipping compliance, or legal security purposes.
7. Where Your Data Is Sent
To maintain the safety and integrity of our boutique, visitor data, contact forms, or product reviews may be checked through an automated, secure spam and fraud detection service.